AgenticData Mining Microsoft status
Recovery in progress EX1550543

Outlook SLA Timer

Tracking the November 2026 Exchange Online outage.

Incident started

SLA budget clock

Live clock

Calculating downtime budget

–Days
–Hours
–Minutes
–Seconds
November downtime budget43m 12s
99.9% uptime target–

Modeled uptime

—%

If all users were affected throughout.

Incident elapsed

—

Recovery time pending

99.99% annual

52m 33s

Annual downtime benchmark

99.9% annual

8h 45m 36s

Annual downtime benchmark

How the SLA clock works

At 99.9% uptime, a 30-day November allows 43 minutes and 12 seconds of downtime if every covered user is affected. The clock counts down to that point, then counts up.

Microsoft measures qualifying Outlook Web Access send and receive failures in affected user-minutes. Actual uptime and credit eligibility depend on tenant impact and contract terms. The two annual benchmarks illustrate the video’s comparisons.

Microsoft SLA terms Reference video